HR Sourcing Specialist at Ameican Express
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Ameican Express - Customer Care Professional - Voice Process (1-5 yrs)
- Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
- Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
- Adherence To Quality And Compliance Guidelines Communicates Effectively
- Oral As Well As Written Ability to recognise tone and mood of customer through written communication.
- Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
- Ability To Address 2-3 Conversations Simultaneously
Attentive :
Eye For Detail : Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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