HR Executive at Ambisure Technologies Pvt. Ltd.
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Ambisure Technologies - Technical Sales Coordinator (1-2 yrs)
Reviews & vet incoming inquiries via call & emails.
Understanding the requirement of the potential client.
Reach out to clients and assist them to choose right product.
Manage customer expectations of response time and issue resolution
Provide technical responses to product questions reported via channel partner support, or at times direct from customers. Support is delivered by email, telephone and onsite visits.
Positive attitude while on the phone and with coworkers
Takes update/follow up on inquiries & orders for product via email, fax or phone.
Monthly & Weekly report on Sales Coordination.
Informs route sales person of any changes to scheduled orders
Troubleshoot and reproduce problems and define workarounds
Work with the team on the complex issues
Acts as initial contact for route salespersons
Deliver software patches and upgrades to resolve issues
Receives Customer Service calls
Reply to customer letters, emails and website submissions
Provide product feedback to reduce the number of issues experienced by the customer
Prepare post-sales support material to increase the effectiveness of Tier 1 support
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