Manager- HR at Alteem Instruments
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Alteem Instruments - Sales Role (2-5 yrs)
Responsibilities :
- Establishes, develops and maintains business relationships with current customers and prospective customers to generate new business for the organizations products.
- Making field sales visit on daily basis.
- Responsible to achieve monthly/ yearly sales target.
- Maintain and follow payment Policy at the time of sales.
- Defining & finalizing Agent network (FOS).
- Maintain Daily, Weekly & Monthly sales report and keep customer records.
- Prepare reports for monthly, Quarterly and Yearly review.
- Responsible to coordinate with service team for after-sales support.
- Develops clear and effective written proposals/quotations for current and prospective customers.
- Develop long-term relationships with clients, through managing and interpreting their requirements.
- Identify & analysis State wise/City wise prospect and Share Company profile to them.
- Responsible to share time to time product details to prospects with email/call/sms.
- Responsible to organize and attend company exhibition and maintain the visitor's data and follow up.
- Taking ownership of customer complaints reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.
- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
- Ensure all complaints are properly logged.
- Prioritize and manage several open complaints at one time.
- Document technical knowledge in the form of notes and manuals.
