A. Business Development :

- Identify, develop, and secure new business opportunities in areas related to Core Business Development Drive forward company's business growth objectives by surpassing Business Targets from the assigned zone(s)/region(s)

- Drive forward company's business growth objectives by surpassing Business Targets from the assigned zone(s)/region(s)

- Track market intelligence particularly relating to new opportunities and competition, related to company's products and share insights with the Management at pre-defined intervals

- Be adept at negotiations (commercials and terms) with excellent presentation skills and confidence to hold your ground or push back when necessary. Negotiate for own projects and on behalf of team members to finalize business deals

- Perform day-to-day responsibilities associated with BD Life cycle:

- Generate leads for new business opportunities from existing & new clients basis field experience

- Attend networking and industry events to promote our products

- Follow up the assigned leads and arrange timely meetings with the prospective B2B clients

- Gain important functional knowledge of all Alpha Plus solutions

- Prepare and submit quotes to the prospective leads for own projects and undertake proposal review and sanction for reporting team members, where assigned

- Develop superior customer relationship with prospects

- Any other roles and responsibilities as may be suggested by Department Head

- Groom team of Associates/Sr. Associates in project strategy formulation, strategy execution, product demonstration, independent project handling, and other nuances associated with the role of business development

- Provide baseline research and business approach to identify key contacts while promoting new products in existing verticals/existing products in newer industries

- Provide insights to the Marketing Team for greater product visibility basis field experience in addition to identifying opportunities for optimizing marketing strategies to ensure greater brand visibility and positioning in the industry

- Devise a plan for revenue projection for the future, basis trend analysis and company's growth expectations, in order to define the Department's goal and objectives for the future in addition to developing a growth strategy focused both on financial gain and customer satisfaction

- Facilitate project supervision, conduct periodic reviews of the team and report the progress to the Department Head

B. Team Leadership :

- Understand organizational strategy and identify the big picture vis- vis team relevance and focus

- Effectively communicate organization's vision, mission, goals and objectives and the team expectations

- Create trust-oriented environment, open communication, creative thinking, competitive culture, and expression of meaningful thought

- Motivate & inspire team members

- Lead by example in action and values

- Mentor, train and develop team members to out-perform

- Facilitate problem solving & collaboration

- Maintain healthy group dynamics

- Proactively intervene and resolve issues

- Recognize & celebrate team & individual accomplishments & exceptional performance

- Prioritize multiple responsibilities, balancing client deliverables as well as internal obligations

C. Task Management :

- Equitably distribute and effectively communicate daily/weekly/monthly/quarterly and/or task/project life-cycle related activities/expectations

- Actively interact/coordinate with customers (internal and external), as necessary, for better clarity of task/deliverables

- Collaborate with internal teams (e.g. Business Team, Client Support Team, Banking Team, Finance Team, Senior Management) to address customers' needs

- Organize 'on-the-go' reviews with team members to identify and address bottlenecks before they turn chronic and affect team performance

- Avoid diversions/distractions/add-ons (also required/ought to be) to adhere to task expectations and standards

- Inculcate client/task/quality/time orientation among team members

D. Operational Management :

- Attend to team members' entitlements

- Collect/Collate/Monitor statistical data related to individual and team output/performance, compliances, quality, etc. required for functional and organizational reviews

- Actively participate and positively contribute in Management Meetings/Committee Meetings and Process improvement for the Function

- Update Management with task status, potential issues, deviations, failures and assist in timely course-correction to ensure on-track delivery/quality schedules

- Facilitate positive working relationship with other functions, management, customers (internal or external) and within the team

- Contribute to team member appraisals & supervision process

- ISO Management :

- Responsible for Execution/Implementation of the Quality Management System & Information Security Management System in your respective function

- Responsible for effective execution of QMS Processes, Policies, Guidelines, and Procedures at the Department level

- Provides feedback on corrective action required or general inputs on QMS Policies, Procedures, and Guidelines, and Processes of QMS/ISMS Awareness Education, Training, Documents & Records Control, Change Management, and Incident Management, at the Department level

Typical Characteristics/Attributes/Ability :

- Understand Organizational strategy and team's expectations

- Identify the big picture and focus on it

- Problem solving

- Mentoring

- Leading by example and getting own hands dirty

- Keen observer, listener and communicator

- Guiding, helping and training

- Asking tough questions and giving appropriate responses

- Facilitate problem solving and collaboration

- Intervene promptly when needed

- Responsible attitude

- Prioritize work

- Good at planning ahead

- Remaining calm under pressure

- Decision making

- Tech savvy

- Time Management

- Command authority and judiciously use it

- Accurate record keeping