We are Mojocare. We are building a digital-first wellness studio enabling Indians to take control of their health, wellness & happiness and lead more wholesome lives. Taking care of oneself is no longer a hassle - the future of primary healthcare is here, now. We have an ambitious mission and an even more ambitious team. We are growing and constantly expanding our team and offerings. If you are as excited about revolutionizing primary health and wellness as us, join us!

Job Role :

- Managing large amounts of inbound and outbound calls (mostly outbound) in a timely manner

- Following call center - scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue and provide solutions

- Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment, closing the sale of treatment

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Entering patient information into a CRM tool

- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

- Frequently attend training seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

Requirements : 

- Previous experience in a customer sales role selling high-value or involved products (health, education, travel, insurance, etc.)

- Track record of over-achieving targets

- Strong phone and verbal communication skills along with active listening and interpersonal skills

- Familiarity with CRM systems, telephony systems and practices and data entry skills

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities, manage time effectively and manage multiple expectations in a fast-paced environment

- Ability to empathize with customers and build a relationship

- Good sales skills and ability to work in high pressure environment

- Undergraduate degree

- Fluency in English + Hindi or two regional languages (Kannada, Tamil, Telugu) is mandatory

- Look forward to:Working with a world-class team. Fun & work at the same place with an amazing work culture and flexible timings. Get ready to transform yourself into a A+ Employee

Join Mojocare and Make History

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