City/Country : Gurgaon

India Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people - both it's 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.

Allianz Worldwide Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering. United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow's solutions to deliver an enhanced experience to our clients. Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners. Our DNA is unique: we dare and care, anytime, anywhere. If this sounds like you, come and join us.

Role Summary :

Job Title : Assistant Coordinator/Customer Relationship Consultant/Customer Care Executive

Job Location : Spaze Business Park, Sec-66, Gurgaon

Job details / role : 

Purpose : 

To provide effective customer service in line with the company policies maintaining the brand value of the group and adopting a pro-active approach towards assisting the customer in case of any emergency or faults. The incumbents would be required to work in a 24/7 environment in a rotating shift basis as per the business requirements (which would be communicated at a regular interval of time).

Key responsibilities : 

- The role of agent would be more of analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available. To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.

- To assist and co-ordinate with the clients and the dealer network for prompt customer service.

- Documenting all the correspondence with the customer whether inbound or outbound, written documents etc, into an integrated system for enhanced reporting extraction for client and operations team.

- Work with team spirit to achieve a common goal i.e. customer satisfaction.

- Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.

- Should willingly take up any project assigned by the call Centre manager or management team.

Profile sought and key requirements : 

- Excellent command over English with no MTI (Mother Tongue Influence).

- Dynamic communication skills to ensure result oriented communication with the customer.

- Should have worked in a customer service environment for not less than 1 year.

- We require employees who carry the knowledge of the business lines and customer requirements.

- Excellent PC skills (Word, Excel, Internet), including strong typing ability.

- Any other Indian language would be added advantage.

- Automobile industry background would be a plus.

- Candidates looking for a challenging career and long term relationship with the organization would be preferred.

- If the candidates possess basic technical knowledge about automobiles i.e. cars, it would be an added advantage.

Proficiency : Proficient in Microsoft office, excellent communicator, compassionate nature

Qualification : UG/Graduate

Experience : 0 to 5 Year

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