Job Type: Full-time

Job Title: Sr. Customer Care Executive

Compensation: Competitive

Location: Hyderabad, India
Aldrich Capital Partners is looking for a Customer care executive position for its portfolio company - Lavu.
About Lavu - Lavu is at the forefront of transforming the way that restaurants are managed through its mobile Point of Sale (mPOS). Lavu provides mobile and cloud-based POS solutions for fine-dining and quick-serve restaurants, franchises, bars, coffee shops, pizzerias and food trucks within 80 countries. Our mission is to partner with restaurant owners with the knowledge, solutions, and expertise that accelerate their growth and success while tailoring innovative solutions that advance the restaurant industry.

Visit us to know more at https://www.lavu.com/about-pos

Sr Customer Care Executive -

We are looking for career-driven, smart and energetic individuals who are self-motivated, technically savvy, and can thrive in a fun, fast-paced environment. If this is you, then join us! We- ll provide you with in-depth product training and unlimited growth opportunities

As a Care Representative, you will be the first point-of-contact to Lavu customers, so we need you to bring your A-Game-Personality and technical expertise to resolve customer's issues by answering questions and resolving issues in a professional and expedited manner.

Duties and responsibilities

Responsible for providing information to customers, resolving reported issues when possible, communicating issues to the proper entities, and following up with customers when necessary.

- Answer incoming customer phone calls in a professional and courteous manner

- Respond to customer emails quickly and efficiently utilizing proper formatting and grammar

- Quickly and effectively respond to incoming chat messages from customers

- Report issues to the Quality Assurance team in the appropriate, standardized format with clearly defined details of the problem

- Follow-up with customers (via email or phone) who reported a problem that is now corrected

- Properly document all interactions with customers in the proper, standardized format

- Articulate customer issues effectively to fellow Representatives as well as members of the Management Team

- Work as a member of a team to resolve customer issues and answer questions

- Assist in the training of new personnel through job shadowing and mentorship programs

- Document individual and collective knowledge in the internal Customer Care Wiki

Required: What you need to bring to LAVU

- Familiar with both Mac and PC

- Any Degree

- Working knowledge of iOS and Apple products (iPad, iPhone, iPod Touch)

- 1 - 5 years of Customer Service experience in a call center environment or restaurant

Preferred: What will set you apart!

- 1-5 years Customer Experience

- Excellent communication skills (Verbal & Written)

- Technical support & troubleshooting experience

- Technically Savvy (Aptitude to learn new technologies quickly)

- Experience in Chat, Email and Voice process

- Assoc. Degree (or combination of school and experience).

Qualifications: Other skills you should be able to show off from Day 1!

- Technology Degree or Certifications

- Quality Focus

- Team Player

- Problem Solver

- Self-Starter

- Multi-tasking (Ability to speak with a customer on the phone while simultaneously responding to incoming chat messages from another customer)

- Proven Phone Skills

- Proficiency in writing emails (proper grammar, spelling, and tone)

- Proven ability to analyzing information to solve problems, make recommendations and add value

- Ability to prioritize and complete tasks in a quick efficient manner

For any clarifications please feel free to call us.

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