Job Title: Customer Support & Success Head - AiTrillion

Position: Customer Support & Success Head

Location: Indore HQ

Job Summary: As the Customer Support & Success Head at AiTrillion, you will play a critical role in driving customer satisfaction and success. You will lead and manage our dedicated support and success team, working collaboratively with cross-functional departments to ensure that our clients receive the best-in-class customer experience. Your primary focus will be on maintaining high levels of customer retention, minimizing churn, and fostering customer loyalty through exceptional support and success initiatives.

Responsibilities:

- Leadership & Team Management:

- Customer Support Strategy:

- Customer Success & Relationship Management:

-Customer Retention & Growth:

- Performance Reporting & Insights:

Requirements :

- Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

- Proven experience (at least 5 years) in customer support, customer success, or a related leadership role, preferably within the SaaS or e-commerce industry.

- Strong understanding of customer support best practices, including ticket management, SLAs, and customer satisfaction metrics.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.

- Analytical mindset with the ability to leverage data to drive decision-making and process improvements.

- Experience in managing and leading high-performing teams.

- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

Preferred Qualifications:

- Experience in the e-commerce industry or with e-commerce platforms.

- Familiarity with AI-based solutions and marketing automation.

- Prior experience working with global clients, particularly in the USA.

- Join the AiTrillion team to make a significant impact on our customers' success and take part in shaping the future of e-commerce sales and marketing automation. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, we would love to hear from you!

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