- We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships.

- The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.

- You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

- To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization.

- You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.

- Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager Responsibilities:

- Building and maintaining profitable relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resolving customer complaints quickly and efficiently.

- Keeping customers updated on the latest products in order to increase sales.

- Meeting with managers in the organization to plan strategically.

- Expanding the customer base by upselling and cross-selling.

- Understanding key customer individual needs and addressing these.

- Conducting business reviews using CRM programs.

- Knowing your competition and strategizing accordingly.

Customer Relationship Manager Requirements:

- A bachelor's degree in administration or a related field.

- A minimum of 9 years' experience.

- Excellent interpersonal and communication skills.

- Proficient in all Microsoft applications.

- Superior product knowledge.

- A team player with leadership skills.

- Maintain a positive attitude focused on customer satisfaction.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.