- You will be in charge of managing backend support for sales by developing presentations, BOQ, do market intelligence, plan meetings with prospective clients, work on the CRM data. You will also be tasked with assessing and reporting the activities and performance of the sales team by tracking sales goals, reporting individual sales targets, and facilitating the ongoing training of your sales people.

- A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales portfolio. Previous experience in a similar sales-related role is a plus.

1. Sales Coordinator Qualifications/Skills 

2. Strong communication skills

3. People Oriented with sense of commitment

4. Transparency while working with internal and external clients

5. Should be reliable, diligent and flexible

6. Have a technical background for creating BOQ.

7. Creating and implementing a sales reporting

8. Help in meeting sales goals by monitoring progress

9. Analyzing sales CRM data and converting it to credible leads.

10. Presentation skills

11. Management and leadership skills for direct and indirect reportees.

12. Developing budget

13. Coaching sales reps

14. Providing troubleshooting assistance for customer orders, account statuses and relevant problems

15. Providing data and guides to help the sales team

16. Develop and monitor performance indicators

17. Manage sales tracking tools and report on important information

18. Keep record of sales trends

19. Liaise with account managers to develop specific sales strategies

20. Stay up-to-date with new product and feature launches and ensure sales team is on board

21. Review pending orders and specific customers- requests to ensure excellent customer service and customer experience

22. Answering customer inquiries, scheduling meetings, and and following up with customers about their order status.

23. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

24. Compiling Sales reports.

25. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.

26. Managing customer accounts, and providing troubleshooting assistance for orders, account statuses, and other problems.

27. Performing data entry tasks for sales figures, MIS, and other relevant information and maintaining an organized and accessible filing system.

Manager - Backend Sales Support Responsibilities :

1. Understand our ideal customers and devise strategies for lead generation.

2. Maintain and develop relationships with existing clients and prospective clients.

3. Helping the sales team to improve their productivity by contacting customers to arrange appointments.

4. Ensuring all Sales Representatives have high-quality, up-to-date support material.

5. Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.

6. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.

7. Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.

8. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.

9. Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.

10. Hiring and training sales staff and ensuring staff meets their quotas and goals.

11. Managing budgets for expenses like bonuses, marketing, and travel.

12. Making the company's products and services as attractive to potential customers as possible.

13. Prepare and Track Sales Productivity Reports

14. Present Weekly, Monthly and Annual Sales achievements and roadmap to the management

15. Gain technical knowledge on the product for aiding sales and BOQ.

16. Develop a sales team through motivation, counselling and functional and technical product training.

17. Use CRM data to do lead generation.

18. Promote the organization and products.

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