Job Title: TSM - Voice

Function: Sales

Reporting to : TL - Key accounts (Voice)

Purpose of the Job :

The position is responsible for execution of the Postpaid distribution strategy & planning for the channel and target achievement in defined territory. It is responsible for Acquisitions through distribution channel. It involves managing channel partners; their team; training & development of Channel partners / front line sellers; schemes Operation, account management. Ensuring the policies laid out are implemented as per guidelines.

Deliverables (Maximum 5-6 key responsibilities) :

Achieving Monthly Acquisition Targets Gross and Net

The role holder is responsible for ensuring target achievement both Gross and Net target/Mobile Data penetration/Airtel Payments Bank.

Maintaining Quality of acquisitions :

- The role holder has to ensure that along with target the quality of acquisition is also maintained. As channel partners are on clawback policy the quality of acquisition is important to keep the channel profitable.

- Ensuring the channel has the correct infrastructure and maintains it

- The role provider has to ensure that the channel maintains and retains the required infrastructure manpower, back office processes, place of operation are maintained. Ensure all rules and operational procedure are being followed.

- Maintaining and report all reports on time and ensuring accuracy.

- The role holder has to ensure that all reports and data are reported / sent on time. He is responsible for the accuracy of data.

- Ensuring smooth flow of application and process and be in constant touch with other departments (Credit / FA) etc

- The role provider has to be ensure that the channel is able to operate smoothly and he is the important link to ensure all channel grievance is resolved. Ensure that he is in constant touch other department Credit, FA, Activations and commercials for all channel and business requirements.

Financial Dimensions:

Ensure the claims are sent on time and the claims are accurate and checked before sending.

Decision level :

Prime: Final Decision Making authority, accountable to the Management

1) Managing partner eco-system

2) Ensuring proper market coverage / New account penetration

Shared: Decisions reached jointly with peers on a collective basis

1) Ensuring customer satisfaction

2) Close coordination with Marketing for right fit plans

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1) Implementation of way of work defined

2) Work on product mix as defined by mgmt.

Demonstrate (Key competencies) :

- Commercial Acumen

- Partner & Ecosystem Management

- Key Account Planning & Management

- Executive Presence

- Voice Products and Schemes Knowledge

- Team Management skills - Motivating, Coaching, Learning and Developing the off role team

- Time Management

- Problem Solving

Educational Level

Must have: MBA preferable

Working Experience :

3-5 YEARS

Dimensions :

Impact of position on :

i) Revenue : Growth of defined territory revenue by new account addition /existing account product penetration/competition churn

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