Purpose of the Job:

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Key Deliverables:

Store Operations & Audit / Compliance :

- Adherence of Store Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store is as per guidelines/standards

- Track efficient Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Strategic Roll outs :

- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)

- Manage closure of current store during refit & conversion

Profitability :

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell

- To ensure required MIS & tracking at CRO levels

- Manage Store expenses are as per plan

- Provide suggestions /feedback to improve store productivity

- People Development / Team Management:

- To ensure daily roistering & briefing to outsourced store staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store staff

- Customer Experience:

- Ensure adherence to CE guidelines

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

- Provide suggestions for improvements in CE

Qualification & Key skills/ competencies:

- Post-graduation, MBA or equivalent Business Management Diploma

- 4-6 years work experience. Atleast 2 years in a Retail Business operations role.

- High energy

- Strong process orientation

- Project management skills

- Appreciation of need for Customer Experience delivery

- Building & nurturing partnerships

- Influencing skills

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