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05/08 Ashish
HR at Aimlay Pvt Ltd

Views:119 Applications:38 Rec. Actions:Recruiter Actions:0

Aimlay - Executive - Client Relationship (1-8 yrs)

Delhi Job Code: 286170

Job Responsibilities :

- Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.

- Building and maintaining a relationship with the existing clients.

- Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.

- Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.

- Timely payment & collections from the customers

- Interaction with customers Emails & over the phone.

- Process payments and refunds

- Increasing the company's sales by upselling its services.

- Resolve billing and customer credit issues

- Update account status records and collection efforts

- Updating the existing customers on the ongoing projects.

- Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile :

- Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role

- Team handling experience is a plus point.

- Knowledge of billing procedures and collection techniques

- Working knowledge of MS Office and databases

- Patience and ability to manage stress

- Excellent communication skills (written and oral)

- Skilled in negotiation

- Problem-solving skills

- Bachelors degree


- Candidate from B2B & B2C experience is preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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