JOB ROLE DESCRIPTION FOR CALLING AGENTS

Requirements :

- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

- Prior experience with customer service /telesales and call centres in relevant job roles with at least 3 years experience 

- Good knowledge of CRM practices and systems.

- Customer oriented attitude with professionalism.

- Strong multitasking, time management, and target achieving skills.

- Excellent communication and listening skills with good command over the English language.

- AGE CRITERIA 21 - 35 years

ROLES & RESPONSIBILITIES FOR CALLING AGENTS Call Centre Representative :

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Responsibilities :

- Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions.

- Upsell other products wherever possible.

- Ensure you follow the customer service script provided by the company for uniformity.

- Also, be well read on company policies and the website for FAQs or policy related answers.

- Maintain good customer relations.

- Meet personal targets and work towards meeting team targets.

- Maintain records of the conversations with the customer and analyse the data. - Write and submit timely reports on performance, targets and customer queries.

Interested candidates can call at 9041511444 or can share their CV's via WhatsApp

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.