HR and Operations Executive at Advids
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Advids - Executive - Customer Support/Chat Support/Email Support (0-2 yrs)
Company Profile:
Advids is an online animation & video studio based out of India & US that produces "Animated Videos Content" for startups and leading brands in more than 70 countries.
Job Details:
1. Respond to customer queries in a timely and accurate way via email or chat.
2. Identify customer needs and help the customers use specific features.
3. Update our internal databases with information about technical issues and useful discussions with customers.
4. Monitor customer complaints on social media and reach out to provide assistance.
5. Share feature requests and effective workarounds with team members.
6. Inform customers about new features and functionalities.
7. Follow up with customers to ensure that their issues are resolved.
8. Gather customer feedback and share with our producer, sales, and marketing teams.
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