Key Responsibilities :

Develop Customer Success Strategies : Collaborate with the creative team to maintain and evolve customer success strategies and best practices.

Senior Management Communication : Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.

Metrics Maintenance : Manage and maintain existing customer success metrics and data as directed by leadership.

Client Collaboration : Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.

Campaign Performance Analysis : Prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.

Customer References and Case Studies : Partner with sales and marketing teams to secure customer references and develop compelling case studies.

Customer Experience Improvement : Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.

Brand Advocacy : Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.

Product Demonstrations : Conduct product demonstrations to showcase features and benefits for customers.

Onboarding Process Improvement : Enhance onboarding processes to ensure seamless customer integration and satisfaction.

Cross-Promotion Initiatives : Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.

Required Skills :

- Should have knowledge in marketing, sales, account management, or customer success

- Looking for MBA fresher's

- Strong verbal and written communication, strategic planning, and project management skills

- Analytical and process-oriented mindset

- Comfortable working across multiple departments in a deadline-driven environment

- Active team player, self-starter, and multitasker who can quickly adjust priorities

- Knowledge of Salesforce and project management tools

- Event planning experience a plus

What you will get:

- 6 months internship + Full time opportunity

- Stipend would be provided

- 5 Days working + 1st Saturday working

Timings - 10 AM - 7:30 PM