Advansoft - Executive - Customer Support (0-2 yrs)
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in troubleshooting issues with our products/services, providing clear and concise instructions.
- Effectively resolve customer complaints or concerns, striving for first-call resolution whenever possible.
- Escalate complex issues to the appropriate department for further investigation and resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other team members to continuously improve customer support processes and procedures.
- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
