Admissions Officer at Campus Group Education (India) Private Limited for CQUniversity, Australia, South Asia Office

Location : Gurugram

Job Summary :

The primary functions of this position are coordinating various aspects of enrolment of students in the international campuses of CQUniversity, Australia. The Admissions Officer works under the supervision of a senior associate or manager. In performing the essential functions of this role, the work environment is fast-paced, moderately noisy and team-based.

Key Responsibilities :

I. Operations Management Tasks

- Receives and reviews requests related to student's respective admission life cycle stage

- Processes applications and requests in a timely and accurately fashion

- Continually liaise with students /agents on the phone and through email

- Reviews records and reports for accuracy and corrects any issues

- Prepares reports and distributes them electronically

- Maintains confidentiality of all records

- May perform any other functions associated with enrolment of students in CQU

- Supports filing of documents & other records in CRM

II. Partnering

- Coordinates with other persons within the Team to ensure effective and efficient operations and resolve issues that may occur

III. Communication

- Responds to inquiries from team members, agents and students

- Corresponds both orally and in writing with internal and external parties

IV. Company Contribution

- Assists with related special projects, as and when required

Job Requirements :

- Masters Degree.

- Smart individuals with excellent English Language Communications Skills both spoken and written.

- Individuals should be ready to work in a hybrid mode: Work from Home / work from office mode.

Experience Guidelines :

- Freshers are welcome to apply for the position

- Ability to write business correspondence and procedures in English

- Ability to effectively present information and respond to questions in English from groups of people, clients, vendors and others both inside & outside CQUniversity South Asia Office.

- Ability to define problems, collect data, establish facts and draw valid conclusions.

- Basic word processing skills.

- Basic spreadsheet (Excel) skills.

- Good presentation skills.

Brief About the Employer :

- CQUniversity Australia is one of the world's leading universities, ranked 5 stars by the prestigious Quacquarelli Symonds Institution (QS) Star Ratings in Employability, Internationalisation, Teaching, Facilities and Overall. It is one of Australia's most accessible and engaged universities, and its graduates are some of the most sought-after in Australia.

- CQUniversity, Australia South Asia Office is the single largest student recruitment & admissions processing office of CQUniversity, outside Australia. The office caters to students originating from India, Bangladesh, Bhutan, Nepal, Pakistan & Srilanka.

- The office has been responsible for recruitment to the tune of 30,000 students to various campuses of CQUniversity, Australia since inception. Functioning in a proactive mode and making information hyper-accessible with service, empathy, warmth and action (SEWA) the team looks after Admission Management & Application Processing.

Skills :

- For this exciting role we are looking at hiring entry level team members with exceptionally good communication skills.

- From the BPO / KPO sector who are looking for a day shift.

- Whose travel time (one way) from our office is not more than one hour or at maximum one hour and thirty minutes

- Willing to work in a hybrid mode - work from home and work from office.

- We provide the opportunity to selected team members to work in a hybrid mode at the discretion of the management considering various parameters including satisfactory performance while working from office.

Key terms of Employment :

Pay Range: Gross pay (including contribution to PF and LWF) of approximately Rs. 3.22 lakhs p.a. for freshers to Rs. 3.82 lacs for candidates with experience; plus Rs. 15 Lakhs Medical Insurance cover (on confirmation) and Rs. 15 Lakhs Accidental Insurance cover (for freshers), and Festival/customary bonus, as and when announced by the management.

- Annual Retention bonus scheme is also on offer for new joinees

- Notice period three (3) months

- Position Profile

- Age: 22-40 years old

- Gender : Male/Female

- Marital Status: Single - Married

- Travel: Yes/No/Occasionally Frequently

- Education: Bachelor Degree / Masters

- Field of Study: Any

- Work Experience: Yes: No: Number of Years : 0 - 2.5 Years

- Functions/Positions: Management / International Education

- Language Skills : Speaking Writing Reading Translating in English/Hindi

We are an equal opportunity employer which considers applicants for all positions without regard to race, colour, religion or belief, gender, age, national origin, citizenship status, marital status, military/veteran status or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus and innovation.

Our Service Methodology :

To be Simply the Best Service Provider to our discerning customers by :

- Passionately focusing on creating customer delight, by meeting & exceeding customer expectations on every occasion

- High Quality Consistent Service Standards with focus on raising the bar after a periodic review - Weekly, Fortnightly, Monthly, Quarterly, Half Yearly & Yearly

- Fast, Friendly and Personalized Service

- Always listening to our customers (Internal, External and Prospective as well as Final) & embracing change as an opportunity followed by a constructive, planned method of rolling-out the best strategy as soon as possible across all operations

- Clean Joyful Work Environment, and inviting bays & workstations

- Consciousness of our role commitment to the business environment & harnessing sensitivity & integrity of data for all services rendered

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