Telecalling Executive for Supporter Services Unit, ActionAid Association

About the organisation :

ActionAid Association is a national organisation and an affiliate of ActionAid International federation. ActionAid Association has been working in India since 1972 to end poverty and injustice. Together with the people, we claim legal, constitutional and moral rights to food and livelihood, shelter, education, healthcare, dignity and a voice in decisions that affect their lives. We currently operate out of 12 Regional Offices spread across 24 States and 1 Union Territory.

For more details, please refer to our website - https://www.actionaidindia.org/

Nature of Job :

- Using their knowledge as well as retention and cross selling skills, these professionals will address queries, provide support and get financial support from donors, as required, to keep them satisfied and enable ActionAid to receive funding.

- He/she are required to have an in-depth knowledge about the work of ActionAid (on which they will be oriented).

- Responsible for achieving targets as assigned by the organization on a monthly basis.

- Convincing the donors and retaining them.

- Improve donor satisfaction levels and retention.

- Building and managing strong relationships with prospective donors and the team

- Ability to persuade, influence and negotiate effectively

Experience :

- Any Graduate, with 0 to 3 years of experience in Direct Sales/Telesales preferably from a proactive telemarketing role

Who can apply : Fresher's and Experienced (0 to 3 Years )

Duties and Responsibilities :

- Responsible for donor acquisition through tele-calling - inbound and outbound.

- Converting leads generation

- Data entry, phone etiquette

- Strong sales orientation and experience on any (sales process).

- Resolving of escalated grievances and queries of donors to the Line Manager.

- Any other task as may be assigned by the Line Manager

Reporting Senior Manager - Supporter Services Unit

- Travel As per role requirement

Skills and Competencies :

- Good communication skills in English and regional languages

- Should have Convincing Power.

- Excellent skills in all applications of MS Office, especially MS Word and MS Excel is essential.

Salary & Benefits Approximately : INR.18,000- 27,000 Per Month based on qualification and experience.

- This includes contributions towards PF and gratuity.

- It also includes, other benefits-Group Medical Insurance with coverage of Staff & Dependents; Personal Accident Insurance of staff and Gratuity is payable as per the law and norms of the organisation.

Only short listed applicants will be contacted.

Last Date : 26th December 2019

ActionAid is an equal opportunity and diversity sensitive employer and women, persons with disability, SC/ST/ OBC/Muslim candidates are especially encouraged to apply.

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