HR at Acer Motors (A division of Krishnaiah Motors Pvt)
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AcerMotors - Manager - Customer Relationship (5-7 yrs)
1. Database Management : Keeping detailed records of customer interactions, service history, and preferences is essential for providing personalized service and targeted marketing in the future.
2. Retention and Loyalty Programs : Implementing strategies to retain customers and foster loyalty is crucial. This could involve designing and managing loyalty programs, special offers, and promotions for existing customers.
3. Team Coordination : Collaborating with the service technicians, parts department, and other team members to ensure seamless service delivery and customer satisfaction.
4. Feedback Collection and Analysis : Gathering customer feedback about their service experience and analyzing it to identify areas for improvement in service quality.
5. Market Analysis : Staying informed about industry trends, customer preferences, and competitors' offerings can help you tailor the service approach to meet customer expectations better.
6. Customer Education : Providing customers with relevant information about their vehicles, maintenance tips, and updates on new products or services can enhance the overall customer experience.
7. Meeting Targets : Depending on the organization, you might have specific targets related to customer satisfaction, service revenue, and other performance metrics that you'll need to meet or exceed.
8. Balance scorecard to be maintain
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