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HR
HR Manager at Acerise Technologies Pvt Ltd
HR Manager at Acerise Technologies Pvt Ltd
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AceRise - Executive - Chat Support (0-5 yrs)
Chat Support Executive
Chat Process :
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Providing detailed information to customers.
- Following up with customers for any further information.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
