ACD IT Services - Customer Service Professional (0-1 yrs)
Customers Service Requirements :
1.Handle incoming calls and emails.
2.Build sustainable relationships and trust with customer accounts through open and interactive communication.
3.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
4.Keep records of both email and telephone interactions.
5.Follow communication procedures, guidelines, and policies.
Roles and Responsibilties :
1.Proven customer support experience or experience as a client service representative.
2.Strong phone contact handling skills and active listening.
3.Familiarity with CRM systems and practices.
4.Customer orientation and ability to adapt/respond to different types of characters.
5.Excellent communication and follow up skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
