Key Account Manager

- We are looking for a responsible and highly motivated Key Account Manager who is ready to take on all Account Management responsibilities from managing accounts, mining it, creating & closing leads. Our ideal candidate will deliver a professional presentation to customers, and uphold the ideals and standards of our company.

Responsibilities :

- Responsible for client portfolio management and strategy to enhance the revenue

- Ensure the health of the business (client satisfaction and profitability)

- Uncover opportunities and grow business through thought leadership, client/category expertise and consistent delivery of good work

- Focus on ongoing client mapping process to deepen client trust and broaden the agency purview/stature within the client organization

- Serve as an expert on the client's business and industry (including direct and indirect competitors)

- Present key category and out-of-category best in class examples of innovation, programs and trends to inspire the internal team and clients

- Showcase work internally and externally (at all levels and on more than just creative work to agency and client)

- Involve the marketing team to understand the work the team is developing and to determine its potential for external and internal use, including case study worthiness

- Provide POV as the work goes into the engine at major milestones and when it becomes the final product to determine if it delivers on the objectives and strategy set forth initially.

- This includes providing unadulterated feedback and input to the client on how it is being pushed through their organization

- Serve as ombudsman (i.e., intermediary between agency and client, representing the broad scope of interests)

- Investigate and assuage client concerns related to agency and work to resolve them with the appropriate cross-functional leads

- Identify and communicate organizational or business roadblocks on client side running counter to agency interests

- Lead integration with partner agencies

- Lead client presentations for new initiatives with cross-functional experts

- Ensure agency personnel are updated regularly on client's business

- State of the business with full team on a quarterly basis along with a review on how the team is functioning, delivering, excelling, having challenges, to continually better the overall relationship and team.

- Provide Quarterly review to Executive Management Team

- Provide final approval on key initiatives, presentations and work output

- Forecast revenue with Finance team

- Collaborate with project management team on major fee negotiations and upcoming work

- Manage, mentor & develop staff of Client Partners and/or Associate Client Partners

- Oversee development of Input Briefs for major initiatives with Client Partner team

- Develop staff through performance management and consistent feedback.

- Identify development opportunities with Client Partners and/or Associate Client Partners to help them work toward their professional goals

- Lead the development of client black book and ensure it is being maintained by the rest of the team (nuances, business challenges, competitive, engines of profitability, CRM tool, etc.)

- Identify key programs that should be showcased and ensure team is drafting case studies for recent work

- Promote an open working environment where opinions, views and ideas can be shared

Required Knowledge/Skills/Experience :

- Bachelor's degree in business

- 5+ years of professional experience.

- Branding as well as direct response experience

- Cross-functional experience (media, creative, technology, mobile, social, finance)

- Ability to manage multiple clients or lines of business with revenue between $5mm - $15mm

- Must be passionate about technology and the digital space

- Embody a competitive spirit for both our clients, and doing innovative work

- Confident and authoritative while also genuine and authentic

- Ability to form genuine relationships internally and externally

- Diplomatic in providing strong POV and making difficult decisions

- Able to work with broad spectrum of people - senior to junior level, multiple mindsets

- Experienced in crisis and issue management across multiple client levels

- Skilled in presenting to senior level clients and large room of people

- Ability to inspire people to do great work

- Ability to sell a point of view or ideas through storytelling

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