23/06
Manjima
Recruiter at Accrete Globus Technology
Recruiter at Accrete Globus Technology
Views:129 Applications:33 Rec. Actions:Recruiter Actions:21
Accrete Globus Technology - Technical Support Role (1-3 yrs)
Company Profile
- Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
Company URL : http://accreteglobus.com/
Our Product : 6Orbit (http://www.sixorbit.com/)
Job Location : Bangalore
Experience : 1-3yrs
Job Description :
- Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track all issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).
- Provide prompt and accurate feedback to customers.
- Refer to internal databases or external resources to provide accurate technical solutions.
- Compile all issues and/or problems faced by the customer in a timely and accurate manner.
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their issues are not re-occurring after troubleshooting.
- Prepare accurate and timely reports.
- Every issue/problem encountered, subsequent to their resolution, to be documented with a summary of the issue and the solution provided.
Desired Candidate Profile :
- 1-3 years of experience in Customer Support.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.
- Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.
- Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.
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