Associate Researcher at e-Hireo Global
Views:26 Applications:18 Rec. Actions:Recruiter Actions:5
Account Manager - Technical Support - IT (4-5 yrs)
- Managing the existing key accounts
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
- Manage escalated customer complaints her major incidents
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
- Responsible to maintain accurate records of discussions or correspondence with customers
- Analyze statistics and other data to determine the level of customer service being provided by the organization
- To build and grow good client relationship to ensure retention and business growth.
- To liaise with internal teams to ensure resource availability for on-time project delivery
- To maximize revenue from existing accounts and develop new accounts within current clients
- Collaborate with internal business teams to discuss on possible improvements to customer service
- Conduct regular review meetings with customers to discuss on issues
- Prepare weekly MIS including project status report
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
