-Leadership Role

-Fantastic work culture

-Opportunity to make a positive impact

Our client is a digital communication agency that provides creative, strategic and fresh solutions to the brands to helps them achieve their business and marketing objective.

The Job

Role Overview

As a Social Media Accounts Manager, you will own client accounts. Your role will involve onboarding clients, managing social media strategies, ensuring high-quality deliverables, and leading a team of Social Media Executives. You'll be responsible for driving measurable results while maintaining excellent client relationships.

Key Responsibilities:

1. Client Onboarding & Account Ownership

- Develop and maintain strong client relationships to ensure long-term satisfaction and retention.

- Conduct orientation sessions with new clients to understand their goals, challenges, and expectations.

- Explain agency processes and set realistic expectations for deliverables, quality, and scope of work.

- Facilitate smooth onboarding by gathering all necessary information and resources, including social media account accesses.

- Input client data and project information into AI systems for optimisation and analysis.

2. Project Management & Client Communication

- Collaborate with internal teams (content, design) to align deliverables with client goals.

- Conduct weekly client meetings to discuss progress, challenges, and strategies.

- Develop target audience strategies, map demographics, and propose innovative campaign ideas.

- Ensure all creative outputs meet quality standards and align with client expectations.

- Review the work of Social Media Executives and provide constructive feedback.

- Conduct competitor analysis and monitor trends to identify growth opportunities.

- Leverage AI tools to ideate and optimise campaigns effectively.

3. Reporting & Feedback

- Prepare monthly progress reports for clients, highlighting:

Achievements :

- Areas for improvement

- Future milestones

- Use insights from client reports to make data-driven recommendations for future campaigns.

4. Team Management

- Supervise and mentor 2-3 Social Media Executives.

- Monitor team performance to ensure productivity, quality, and adherence to deadlines.

- Conduct regular performance reviews and identify areas for professional growth.

- Act as a point of escalation for team or client issues.

Ideal Candidate

Key Skills & Qualifications:

- Proven experience in social media management or account handling (minimum 3-4 years).

- Strong understanding of social media platforms, trends, and analytics tools.

- Excellent project management and communication skills.

- Knowledge of AI tools and their application in social media strategies.

- Strong leadership and team management abilities.

- Analytical mindset with a passion for innovation and problem-solving.