Job Description for Account Manager, Wellness

Our Client:

Our client is a pioneering insurtech startup revolutionizing employee benefits. They offer innovative and customizable wellness packages tailored to the unique needs of businesses, powered by a tech-first platform. Backed by leading global investors, they are in their scale-up stage and are focused on expanding their operations and client base.

Job Title: Account Manager, Wellness

Location: Bangalore

Reports to: Head of Wellness

Working Days: 5 days a week (Work from Office)

Education: Graduate

Experience: 2-4 years in the B2B wellness space with core experience in account management

Role Overview:

We are looking for an experienced Account Manager to manage and expand our client's key accounts in the Wellness line of business. You will be responsible for retaining existing clients, driving new sales opportunities, and fostering strong year-over-year relationships. Your role will involve managing key accounts, delivering executive-level reporting, and executing strategies that drive client satisfaction and business growth.

Key Responsibilities:

Client Relationship Management:

- Manage and retain existing key accounts in the Wellness business, ensuring satisfaction and continued partnerships.

Business Reviews & Engagement:

- Set priorities, align with stakeholders, and drive regular business reviews to evaluate account health and identify areas of improvement.

Executive-Level Reporting:

- Author and deliver weekly, monthly, and quarterly reports to provide visibility into account progress, risks, and opportunities.

Revenue Growth:

- Identify and implement initiatives to grow account revenue through upselling and cross-selling opportunities, and foster deeper relationships with key stakeholders.

Team Leadership & Feedback:

- Engage with internal teams, providing meaningful feedback and ensuring that team members are aligned with account goals. Provide coaching and growth opportunities.

Job Requirements:

Experience:

- 2-4 years in core account management/retention in the B2B wellness space, with a proven track record in managing large client portfolios.

Key Metrics:

- Proven record in achieving a 100%+ Net Revenue Retention (NRR) and 90%+ logo retention with key clients.

Stakeholder Experience:

- Experience working with senior stakeholders, such as CHROs, HR teams, or CFOs/Finance teams, is a plus.

Skills and Traits We're Looking For:

User-Centric Decision Making:

- Ability to balance a user-first approach with business objectives and metrics, ensuring client satisfaction without compromising the company's goals.

Bias for Action:

- A proactive mindset, with a strong focus on delivering results today rather than delaying until tomorrow. Demonstrated ability to manage tasks and progress towards goals effectively.

High Emotional Intelligence:

- A strong ability to empathize with clients, teams, and stakeholders, balancing accountability with compassion.

Personal Motivation & Resilience:

- Passion for wellness and employee benefits, with the resilience to overcome challenges in a fast-paced environment.

Stakeholder Management:

- Ability to bring together different stakeholders with competing priorities and drive consensus to achieve shared goals.

Why Join Us?

- Be part of a fast-growing insurtech startup at the forefront of employee wellness.

- Work with a diverse and talented team committed to making a positive impact on businesses and employees.

- Excellent growth and career development opportunities in a scale-up environment.

Competitive compensation and benefits.