Director at Enrich & Enlight Business Consulting Pvt Ltd
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Account Manager - Sales - Retail Sector - BPO (8-12 yrs)
Function: Account Manager, Retail vertical (online retail BPO services)
2. Role Summary: To ensure effective and efficient client management and communications thereby ensuring revenue growth
3. Location: Andheri, Mumbai
4. Compensation: Market competitive
5. Qualification: Graduate
6. Experience: 8 to 12 years
7. Functional Responsibilities:
- Communicating with clients to ensure that all of their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new business/customers through networking
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client's projects
- Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning clients changing needs
Personal Attributes/Skills :
- Problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate with clients
- Up-to-date understanding of the industry trends
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detaiL
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