Job Summary:

- We are looking for a dynamic, client-focused, and results-driven Account Consultant to join our team.

- This role is essential in managing and nurturing client relationships, ensuring seamless service delivery, and driving the growth of our contract staffing business.

- The ideal candidate should possess a strong background in account management, HR, and contract staffing while demonstrating excellent interpersonal, communication, and problem-solving skills.

- The Account Consultant will be responsible for managing end-to-end client interactions, addressing their requirements effectively, and ensuring a high level of service satisfaction.

- This role also involves collaborating with internal teams, meeting performance targets, and contributing to the organizations revenue growth.

Key Responsibilities:

1. Client Relationship Management:

- Build and maintain strong, long-term relationships with clients by understanding their specific staffing needs and business objectives.

- Act as a trusted advisor to clients, providing timely solutions and resolving any concerns to enhance overall satisfaction.

- Ensure proactive communication with clients to keep them updated on staffing progress, candidate availability, and any market trends affecting their workforce needs.

- Organize regular meetings, both virtual and in-person, to strengthen client engagement and address evolving needs.

2. Service Delivery Management:

- Oversee the efficient execution of staffing solutions, ensuring all services are delivered in line with Service Level Agreements (SLAs).

- Work closely with the recruitment team to coordinate candidate sourcing, screening, and placement based on client specifications.

- Collaborate with the CST team (Compliance, Payroll, and Employee Lifecycle Management) to ensure smooth payroll processing, onboarding, and other HR-related processes for contract employees.

- Develop SLAs outlining process timelines and service expectations during new client acquisition and contract renewals.

3. Feedback Collection and Issue Resolution:

- Actively seek and analyze client feedback to drive continuous improvement in service delivery.

- Address and resolve client issues efficiently, ensuring timely escalation when necessary to maintain service excellence.

- Implement feedback mechanisms that help refine processes, enhance customer satisfaction, and align service offerings with client needs.

- Consistently exceed client expectations by delivering high-quality, tailored solutions.

4. Account Management & Business Growth:

- Maintain a comprehensive record of client accounts, ensuring streamlined operations and data-driven decision-making.

- Identify opportunities to expand business from existing clients and prospect new accounts to drive revenue growth.

- Ensure timely collection of payments, reducing overdue accounts and improving overall account health.

- Proactively engage with internal teams and leadership to align client strategies with business objectives.

- Analyze industry trends and competitor activities to refine sales strategies and improve service offerings.

Key Performance Indicators (KPIs):

- High client satisfaction scores based on service quality and grievance resolution.

- Effective turnaround time for addressing and resolving client inquiries.

- Detailed and accurate account records maintained regularly.

- Growth in Gross Profit (GP) from both new and existing accounts.

- Reduction in overdue payments and improved financial stability of accounts.

Qualifications and Skills Required:

- Graduate/Postgraduate degree in a relevant field such as Business Administration, Human Resources, or a related discipline.

- Prior experience in account management, HR consulting, staffing solutions, or business development is highly preferred.

Functional Skills:

- Strong business acumen and understanding of contract staffing, workforce solutions, and HR processes.

- Expertise in designing and managing Service Level Agreements (SLAs).

- Proficiency in CRM tools, MS Office Suite, and data analysis for client management and performance tracking.

Preferred candidate profile:

- Ability to build and nurture strong client relationships while providing high-value solutions.

- Strong negotiation, networking, and communication skills to influence decision-making and drive business growth.

- A strategic, problem-solving mindset with the ability to anticipate challenges and implement effective solutions.

- Passion for sales and business development, with a proactive approach to identifying new opportunities.

- Ability to lead change, implement best practices, and stay ahead of industry trends.

- Highly organized and detail-oriented, ensuring efficient record-keeping and follow-ups.

- Self-motivated, result-driven, and capable of working in a fast-paced, target-oriented environment.

Why Join Us?

- Be part of a dynamic and growing organization in the contract staffing industry.

- Opportunity to work closely with top clients, making a direct impact on their workforce strategy.

- A challenging and rewarding role with clear career growth opportunities.

- Competitive compensation package with performance-based incentives.

- Collaborative and supportive work culture that values innovation and excellence.