Candidates any Graduation & MBA having 5+ years of work experience in Account Management in the field of Sales and Marketing of Telecom, FMCG products. Should possess excellent public relations skills.

This person will be responsible for handling end to end customer life cycle of enterprise COCP customers for the region. He/she will work on improving the overall customer relationship, delivering support and customer service

Job Responsibilities : 

Manage direct relationship with customer and account coordinator.

Act as pivotal point for account, customers, across life cycle

Minimum specified visits per month to each of the allocated accounts.

Service reviews with account, influencer management and request fulfilment as per defined SLA.

Escalation management, complaint Resolution as per defined SLA

Payment/Collections /Pickup /Suspense clearance for allocated accounts.

Provide all solutions - Fixed line, voice and data, account level changes, MACDs and service provisioning.

Coordinating with KAM and back end support team to ensure new activation and processing with in timelines.

Account level service reports and MIS.

Reconciliation of billing related issue with account and interface with B&P team

Customer education and service camps organization along with KAM

Closure of Network and other service related concerns. Facilitate financial approvals (e.g. booster installation)

Capturing all requests and Close looping post resolution within defined SLA

Coordinate with KAM and DSA channel, closely

Process:

- Compliance with legal requirements, industry regulations, organizational policies and professional codes

- Review regular reports for customer experience/ services.

Please mail your updated resume with your recent photo 

Also furnish the following details:

1. Total/Relevant work exp (in years):
2. Present salary CTC PA :
3. Expected salary CTC PA:
4. Notice period (preferred joining time 2-3 weeks):
5. Present Location:
6. Are you willing to relocate: Yes/No:
7. Are your available for an face to face interview during the week days Monday- Saturday:YES/NO

Kindly call |reach-out to me for further details.

L A Consultancy |Lawrence| Managing Partner |M: +91 9962078468| | www.laconsultancy.in

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