- Fantastic work culture

- Attractive Salary & Benefits

- Opportunity for growth and development

- Our client is seeking a dedicated, innovative Account Manager to strategically grow their customer base across segments while optimizing our retention and upgrade efforts.

- If you are looking for a predictable corporate job where you do the same thing every day, look elsewhere. But if you're a passionate self-starter with a ton of ideas who wants to help build the customer experience at a fast-growing technology company, you're in the right place!

The Job :

Your responsibilities will include :

- Developing strategies to reduce customer churn across all segments.

- Developing strategies for gathering feedback from customers.

- Searching out new business opportunities with our existing customers.

- Proactively reaching out to customers regarding upgrades, cancellations, or other account concerns

- Building and maintaining contacts, pipelines, and workflows in our CRM platform.

- Creating efforts to improve customer retention and drive upgrades, with the assistance of the sales and marketing team

- Reviewing all sales inquiries and CS interactions looking for upgrade and expansion opportunities as well as new sales opportunities.

- Working with all segments of customers but will be laser-focused on our "high touch" customers, delivering a white-glove experience.

- Addressing customers' incoming questions through our Customer Success channels (Live Chat, Freshdesk)

- Reach out to customers directly via email to gather further insights into CSAT and NPS responses

- Upselling, cross-selling, and engaging with inactive customers.

Ideal Candidate :

- You have minimum of 2 years experience in sales and client relationship management.

- You are consistently communicating in a professional, customer-focused manner.

- You listen to customer needs and asking thoughtful, probing questions.

- You are able to work with all customers with dedication and empathy.

- You are data-driven and constantly working to improve processes.

- Experience with CRM platforms is expected.

- Experience in the tech sector or a SaaS organization is a plus.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.