Responsibilities :

Customer Engagement :

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Devise and improvise the Customer Engagement strategy

- Nurture the relationship with existing customers - Build customer confidence

- Customer Delight

- Customer Retention with 100% Success rate

- Point of contact for Executive Escalation

- Customer onboarding that includes coordination to get legal documentation and other formal documentation done

- Partner Engagement - Take to the next level

Account Management:

- Account Farming and Mining

- Selling WHISHWORKS Services and offerings to Customers

- Meeting quarterly and annual sales targets

- Create proposals and SoWs for new work

- Negotiate contracts and close agreements to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Collaborate with the sales team to identify and grow opportunities within the territory

Reporting:

- Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. forecasts, committed, quarterly sales results and annual forecasts)

- Prepare weekly reports on account status

Qualification :

1. Proven work experience as an Account Manager or Junior Account Manager or relevant role

2. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

3. Solid experience with creating SoWs, proposals and Change Orders

4. Experience delivering client-focused solutions to customer needs

5. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

6. Excellent listening, negotiation and presentation abilities

7. Strong verbal and written communication skills

8. Should have good commercial orientation and business sense

9. Excellent with numbers, math and calculations should be able to organise and maintain POs, SoWs and other accounts related information

10. Should be willing to travel to Customer locations and attend Customer meetings as required

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.