Talent Acquisition at CrioDo
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Account Manager - Customer Service - eLearning (2-5 yrs)
Requirements :
- Proven 2+ experience in account management, customer service, or a related field
- Strong communication and interpersonal skills
- Ability to build and maintain relationships with clients
- Ability to analyze and interpret customer needs and preferences
- Strong problem-solving and conflict resolution skills
- Ability to multitask and manage multiple accounts effectively
- Proficiency in computer programs and technologies relevant to the industry (e.g. CRM software, Microsoft Office)
- Bachelor's degree in a relevant field (e.g. business, marketing, communications) or equivalent experience
Responsibilities :
- Build and maintain strong, long-lasting relationships with clients on individual level
- Oversee the day-to-day activities of the account management team, including setting goals and providing guidance and support
- Develop and implement strategies for improving client relationships and driving revenue growth
- Lead a team of recruitment coordinators to ensure the effective management and growth of client accounts
- Manage and track client accounts to ensure satisfaction and identify opportunities for growth
- Collaborate with cross-functional teams (e.g., Operations, marketing, delivery) to ensure client needs are met
- Prepare and present reports and presentations to internal and external stakeholders
- Attend industry events and conferences as necessary to represent the company and network with potential clients.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
