Recruitment Consultant at Olive Green Consulting
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Account Manager (3-8 yrs)
Roles and Responsibilities :
Account management :
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts and customer stakeholders
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Desired Mindset-
- Curiosity to learn and adapt to new circumstances.
- Ability to take ownership & execute tasks independently.
- Result oriented attitude.
- Ability to overcome challenges
Technical Skills and Qualification :
- Bachelor's degree or Post graduation
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviours and industry trends.
- Experience in account management highly desirable
- Travelling is default
- You are required to travel to various cities for client meetings, relationship building with stakeholders.
KRA Distribution :
Business development - 50% Client retention - 40% Team coordination - 10%
Qualifications & Experience :
1. A graduate from any stream; an MBA/PGDBM is preferable but not mandatory
2. Min of 5 years of B2B account management or sales experience
3. Speaking local language is required.
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