Business Partner at Scrabble
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Account Executive - Sales - SaaS (10-15 yrs)
Job Description:
- We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts - SMB and mid enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid.
- This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include :
- Expand outreach to existing rolodex and new opportunities, working with BDRs
- Relentless manage customer follow-up and your own pipeline, against quotas
- Work with our Growth team to increase product awareness
- Nurture and follow up with customers to share relevant use cases, find key decision-makers, and gather requirements
- Guide customers through implementation plans to further adoption and drive paid conversion
- Work with our Product and Engineering to share feedback and feature requests
- Create content and refine scripts to support the customer journey and engagement points
- Maintain pipeline data and account information in the in-house CRM
Ideal Candidate Qualifications :
- BA/BS, or equivalent educational or professional experience
- Ability to connect with people deeply!
- Outstanding communication (written and spoken), collaboration, and follow-up skills, with professionalism and friendliness
- Named account, customer success, account management, or other related experience
- Understanding of customer journeys and product-development feedback loops
- Some technical knowledge in cloud-based SaaS implementations and integrations
- Comfort operating in a fast-paced, global environment
- Applicants with prior experience in the BFSI sector (as clients) or CRM are encouraged to apply
- Professionals from the likes of Fortinet, Palo Alto, Salesforce, CRMNext, BusinessNext, Zscaler, ServiceNow, Snowflake etc. will be preferred.
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