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06/04 Kajal
HR at Access Systems

Views:16 Applications:5 Rec. Actions:Recruiter Actions:1

Access Systems - Executive - Customer Support (0-1 yrs)

Mumbai Job Code: 206913

Position: Customer Support Executive/Helpdesk executive.

Location: Lower Parel.

Salary Range: 14k to 18k Inhand

Only Immediate joiner apply.

Job Description:

Handling Inbound Calls and Emails for Systems/Software Support to be provided to Clients/Brokers.

To resolve queries of institutions and investors regarding KYC processes and application - to handle queries both on emails and calls within stipulated TAT.

- To follow-up with institutions to make necessary amendments to records.

- To enter the details of every interaction in the system

- To liaise with Business and IT support teams to ensure queries are resolved or are appropriately escalated.

- To capture suggestions received from institutions during query handling and convey the same to Business teams.

Eligibility Criteria:

- Positive and healthy attitude towards work

- Candidate should be a graduate in any discipline

- Excellent communication skills, spoken and written

- Fluency in English, Additional languages known would be an added advantage

- Pleasant tone and pace of speech

- Prior experience in BPO/Call Center/Helpdesk of any nature

- Proficient in handling multiple computer applications at the same time.

Contact Person: Ms. Kajal Kori

Designation: HR Executive

Contact No: 8291311519/022 40503142

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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