Accenture - Customer Service Role - International Chat Process (1-4 yrs)
Chat services are provided via web chat and include inbound and / or outbound.
Responsibilities :
- Communicate with client customers via web chat to help resolve the issues being faced.
- Portal navigation and troubleshooting.
- Ordering support.
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Job Requirements :
Graduate - Any degree of Any Streams
- 1 to 4 years of customer service and/or sales experience (international bpo Chat mandatory)
- Excellent verbal and written English communications skills
- Experience in international Customer Service - chat.
- Understanding of Google and Microsoft Office products (Excel. Word, PowerPoint)
Flexible to work in Rotational Shifts and Rotational week off's
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
