HIRING!!

Academic Advisor

Qualification - MBA is Mandatory

Languages - Excellent communication in English

Salary range - upto 45k in hand

- Should have minimum 1 years of exp in customer support in Edtech or any industry.

- Handling escalation regarding the course

- Academic Advisor

Key Activities & Responsibilities :

- To act as an interface between the Student and the University departments.

- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat.

- To facilitate in addressing students with their semester - subject related queries.

- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students' specific requirements/queries and also receive inbound calls whenever required to address student's queries and respond to their emails.

Profile Required :

- Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications/Information Technology Stream.

- 1-2 years' Experience in academics/student counselling

Skill & Knowledge :

- Good knowledge of a University Academic Processes

- Interpersonal and organizational skills

- Knowledge of ticketing system & any CRM

Competencies :

- Verbal, Listening and Written communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.