Talent Acquisition Specialist at SHRS - Sarika HR Solutions
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Academic Advisor - Customer Service - Edtech (1-2 yrs)
HIRING!!
Academic Advisor
Qualification - MBA is Mandatory
Languages - Excellent communication in English
Salary range - upto 45k in hand
- Should have minimum 1 years of exp in customer support in Edtech or any industry.
- Handling escalation regarding the course
- Academic Advisor
Key Activities & Responsibilities :
- To act as an interface between the Student and the University departments.
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat.
- To facilitate in addressing students with their semester - subject related queries.
- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students' specific requirements/queries and also receive inbound calls whenever required to address student's queries and respond to their emails.
Profile Required :
- Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications/Information Technology Stream.
- 1-2 years' Experience in academics/student counselling
Skill & Knowledge :
- Good knowledge of a University Academic Processes
- Interpersonal and organizational skills
- Knowledge of ticketing system & any CRM
Competencies :
- Verbal, Listening and Written communication skills
