About AbleCold Logistics: (www.ablecold.com)

We are India's fastest growing Integrated Cold Chain Organisation. Over a short span of we have become one of the leading Cold Chain Companies in Bangalore for End-to-end Cold Chain services. Our end-to-end asset light model has garnered interest from India's leading seafood exporter, one of top five ice cream brands and one of top three frozen food manufacturers, whom we now boast as our key customers.

We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology,we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated Supply Chain management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players.

The Role :

1. Customer Relationship Management

- Handling of 4-5 key Customer Accounts

- Responsibility and Ownership of being the Single Point of Contact for the assigned customers

- Listening to the Customer's requests/complaints and provide a response/solution within 15 minutes

- Reaching out to the right person internally to get the problem resolved for the customer. Example: if there is any issue with the transportation, inform the Fleet Manager and ask for a resolution

- Establish long term relationships with the Assigned Customer's through routine follow ups and meetings.

- Following up with all the customers once a week to check whether everything is running fine and to take note of all the problems being faced.

2. Working under the supervision of the City Head and the Operations Manager

- Report to the Operations Manager if something is not getting resolved with the team.

- Second level of escalation to the City Head if Operations Manager is not able to resolve

- Reporting to the Operations Manager every week to explain the feedback received from the customers.

- Reporting to the City every month to explain the critical issues reported by the customer and the resolution systems implemented

Required skills/experience :

- High energy with a zeal to build business from scratch and have a sense of ownership

- Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever operational need arises.

- Previous start-up experience is preferable.

Benefits of Working at AbleCold Logistics :

- Opportunity to grow with the organisation.

- Work with Mentors and true innovators from Harvard Business School, IITs and IIMs. Founders and employees work together; there's no middle management, so you learn from the best.

- Empowering place to be in - no-one in the team will have the same skillset as you do. Each individual brings in a new perspective and new ideas.

- You will be given more opportunities - implement your own ideas, try out experiments, pilot projects.

- You work will be recognised as well your failures. You will be instilled with the value of creativity, hard work, ownership, and self-sustainability.

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