Key Account Manager

Job Title : Customer Relationship Manager

Location : Bangalore

About AbleCold Logistics : (www.ablecold.com)

- We are India's fastest-growing integrated end-to-end cold chain solutions company. Within a short span of time, with our asset-light model and strong diverse operations experience, we have disrupted the cold chain space and solved several unique problems that had never been addressed over decades. Our ability to create cold chain solutions depending on our customers- needs and maintain operational excellence while being frugal has rewarded us with being compared to the largest players in the cold chain industry by several market analysts and investment firms.

- Our customer base includes some of the largest brands in India in quick commerce, quick service restaurants, seafood, ice creams, and frozen food. Our core team members have a diverse set of experience across several industries and startups/corporates and are alumni from prestigious institutions such as IITs, IIMs and Harvard Business School.

- AbleCold is at an inflexion point and for the next phase of rapid growth, we are seeking individuals with high-energy, highly motivated to work in ambiguity, and interpersonal and cross-functional skills to join our team.

Role and Responsibilities :

- Handling of assigned key customer accounts

- Establish long-term relationships with the Assigned Customer through routine follow-ups and meetings

Responsibility and Ownership of being the Single Point of Contact for the assigned customers.

- Listening to the Customer's requests/complaints and providing a response/solution

- Reach out to the right person internally to get the problem resolved for the customer. For example: if there is any issue with the transportation, inform the Fleet Manager and ask for a resolution.

- Follow up with all the customers once a week to check whether everything is running fine and to take note of all the problems being faced.

Required skills/experience :

- High energy with a zeal to build a business from scratch and have a sense of ownership.

- Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever the operational need arises.

- Previous start-up experience is preferable.

Benefits of Working at AbleCold Logistics :

- Be part of a high-growth start-up

- Steep learning curve

- We believe in learning by doing

- Work with Mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together; there's no middle management, so you learn from the best.

Empowering place to be in : We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your ideas and try out experiments and pilot projects.

Meritocratic culture : Your work will be recognized as will your failures. You will be instilled with the value of creativity, hard work and ownership.

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