Customer Relationship Executive

About AbleCold Logistics : (www.ablecold.com)

- We are India's fastest growing Integrated Cold Chain Company. In a short span of time, we have become one of the leading Cold Chain Companies in Bangalore for End-to-end Cold Chain services. Our end-to-end asset light model has garnered interest from India's leading seafood exporter, one of top five ice cream brands and one of top three frozen food manufacturers, whom we now boast as our key customers.

- We work with select existing cold storage and reefer owners. With the AbleCold Operating System, we streamline operations to improve service standards while maintaining costs. Our innovative business model asset-light, tech-enabled, integrated Supply Chain management enables us to have higher service reliability, customized solutions and faster access to markets than existing players.

- We are currently operational in Bangalore with core team members from IITs, IIMs and Harvard. We are seeking high energy individuals to lead our business.

Role :

- Handling of Key Customer Accounts

- Responsibility and Ownership of being the Single Point of Contact for the assigned customers

- Listening to the Customer's requests / complaints and provide a response / solution within 15 minutes

- Reaching out to the right person internally to get the problem resolved for the customer.

- Establish long term relationships with the Assigned Customer's through routine follow ups and meetings

- Reporting to the Operations Manager every week to discuss the feedback received from the Customers

- Reporting to the City head every month to explain the critical issues reported by the customer and the resolution systems implemented

Skills and Qualifications :

- High energy with a zeal to build business from scratch and have a sense of ownership

- Previous sales experience is required, preferable if it's from logistics/transportation or cold chain space.

- Excellent interpersonal and negotiation skills

- Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever operational need arises.

- Previous start-up experience is preferable.

Benefits of Working at AbleCold Logistics :

- Be part of an early stage high-growth start-up

- Steep learning curve we believe in learning by doing

- Work with mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together without any middle management, so you learn from the best.

- Empowering place to be in : We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your own ideas, try out experiments, pilot projects

- Meritocratic culture : Your work will be recognized as will your failures. You will be instilled with the value of creativity, hard work and ownership.

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