- Collect data through selective primary research like cold calling and running surveys & Analyzing the data collected through Primary and Secondary sources, synthesizing it and presenting the findings in clear and concise function.

- Needs to Call Brokers ( Collected by Sales Manager )

- Follow-Up Interested Brokers

- Insist Brokers to visit office

- Maintain high degree of Customer Relationship and Maintain the customer database and follow up for Business Development, develop leads.

- Manage all aspects of marketing and business development aiming at Organizational growth and Follow up with all the Brokers handled by Sales manager

- Coordinate with Operation Staff for any backend related queries.

- Business Development, retaining old customers & adding new customers for Company.

- Responsible for making and answering customer service calls and providing timely resolution to the customers and Maintaining proper records of all the calls with the resolution provided to the customer.

- Handling all the escalated calls so as to maintain high level of customer satisfaction.

- Responsible for answering calls for sales as well as customer service and ensuring customer satisfaction by providing first call resolution to the customers.

- Any other task that may be assigned by superiors and Preparation of Daily Reports & Monthly reports.

- Improving the overall customer Service, delivering reliable administrative support and customer service.

- To arrange meeting between customer and relationship managers of branch to provide better services.

- Mapping client's requirements & providing expert advisory services.

- Auditing the calls of the CSR's and giving them feedback and To co-ordinate with customer for better services.

- Achieving sales quotas on month to month basis.

- Cementing healthy relation with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms.

- Manage customer arrivals to maximize relationship building opportunities. Learning about your organization's products or services and keeping up to date with changes and maintaining a strong knowledge of products of the company.

- Assisting and providing solution to Brokers and Client Queries, Request and Complaints.

- Pitching and promoting company different Retail liability and investment products to the clients as per their specific needs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.