Senior HR at A2Zapps.com
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A2Zapps.com - Customer Success Advisor (0-3 yrs)
Customer Success Advisor
Your Role and Responsibilities
- Follow support process defined.
- Triage issue, understand business impact, deliver workaround or/and solution to mitigate/solve technical issues.
- Provide consistent and exceptional technical support via phone or/and Service Cloud.
- Skillfully manage and resolve any customers' complex issues by utilizing expertise effectively.
- Manage customers' expectations and deliver good user experience.
- Prioritize and escalate customer issues as required
- Complete assigned project responsibilities.
- Define and describe technical best practices.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Our Perfect Match
- Has passion or hospitality in nature to help any kind of customer's issue.
- Has passion to achieve goals working with team members.
- Prefer "Talking" with customers directly.
- Comfortable interacting with all levels of customers - consumers, IT professionals, partners, higher management
- Excellent business level writing and verbal communication skills.
- Ability to communicate technical concepts clearly and effectively.
- Detailed, organized and results oriented.
- Ability to effectively prioritize and escalate customer issues as required.
- Ability to handle and priortize multi-task and perform the tasks effectively under pressure.
- Demonstrated analysis, problem solving and skills troubleshooting expertise.
- Knowledge of browser compatibility issues.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
