Job Description

Manager, Inside Sales position, is critical part of 91springboard growth with ample opportunity for advancement within the organization as we work towards the vision ahead.

The Manager, Inside Sales is a high character team lead role. Candidates should have high integrity, be people focused, coachable, team-oriented, strong work ethic and quality conscious. This individual should have had first-person experience at both inside sales and inside sales management and will have been a high performer throughout his/her career. This individual will achieve superior results by exercising a disciplined sales management approach to inspire both team members and drive client engagement.

The Manager, Inside Sales will be responsible for achieving revenue targets related to membership sales, and additional service sales.

Responsibilities : 

- Lead, Manage, Coach, & Develop Inside Sales team

- Oversee and manage the day to day operation and workflow of the team in an organized and efficient manner

- Develop and maintain effective organization of responsibility, training, coaching, recognition, workflow patterns and performance standards,

- Identify gaps in your team's talent and coach team members to eliminate them

- Focus, motivate and inspire the team in a result oriented way by driving optimum individual and team performance to deliver against agreed KPIs and targets

- Execute sales analysis, prepare sales reports and suggest improvements

- Prepare monthly sales forecasts and ensure they are met by each of Inside Sales Associates

- Research and discover methods to increase customer engagement and work closely with the Subject Matter expert to execute/ implement them

- Build an open-communication culture inside your team

- Customer/Quality Focus

- Litens to customer and assigns the highest priority to customer satisfaction, including internal customers

- Inspires and demonstrates a passion for excellence in every aspect of work

- Strives to fulfil commitment to Quality in total product/service offering

- Lives Customer Service and creates service mind-set throughout organization

Requirements :

- 2-4 years of previous working experience as an Inside Sales Manager

- Team-building and resourceful problem-solving as well who can motivate and coach Inside Sales Associates

- Coordinating and directing Daily activities of Inside Sales Associates, resulting in productivity improvement

- Hands on experience with CRM software and MS Excel. Ensuring accurate and complete information is captured in the CRM. Ensuring periodic Data Checks on a daily/ weekly basis

- In-depth understanding of Inside sales and Outbound Calling process

- Report to Inside Sales Head on Sales Metrics, Opportunities and Forecasts

- Excellent communication, interpersonal and team management skills

- Strong leadership skills with the ability to coach and motivate a team

- Strong analytical and organizational skills

- Driven and ambitious individual with a strong desire to succeed.

Reporting - Head - Inside Sales

Location - Goa

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