Community Manager

Group Company : 91 Springboard Business Hub Private Limited

Designation : Community Manager

Office Location : Mumbai, Pune, Bengaluru

Position description :

We are looking for someone who is curious and enthusiastic about bringing like-minded people together to help them do their work better.

About the Position :

The Community Manager position is responsible for identifying and creating opportunities for like-minded groups or individuals to engage with each other. It will demand high levels of engagement and persuasiveness and will play a pivotal role in creating impactful communities that make work better for our members.

Overall Accountability :

1) Relationship Management :

- Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections.

- Building a relationship by understanding the company and helping pair solutions to their problems.

- Building a relationship with individual members to help them network, collaborate and develop meaningful work relationship.

- Timely communication to respective members- on ticket resolution.

- Troubleshooting Member issues

91springboard relationship with members:

- Checking for future needs and problem-solving.

- Managing changes on the invoice due to fluctuations in the type of membership and/ or change in number of memberships and or other needs.

- Ensuring Timely collection of payments for respective accounts

- Timely communication of invoices to respective member companies

2) Drive customer success

- Educating and adoption of boosters and other 91 programs (e.g. GFE, Niti Aayog partnership)

- Design & Deliver member-centric experience and interactions based on common interests and member company growth goals.

3) Onboarding new members into the community

4) Customer Acquisition

Deliver Hub tours for potential leads (walk-ins or Sales pipeline) through introducing the space and community in a manner that caters to their specific needs.

5) Data accuracy

- Ensuring member data is updated and is current in the cowork platform

- Ensuring lead data is updated in the CRM platform

- Ensuring Community Data is being updated in the events database

6) Ensuring standard monthly communication is shared with respective members.

7) Delivering assigned projects as per the 91s framework.

8) Ensuring each member feels that they belong to 91springboard community and are valued as such. Be thoughtful while interacting with members.

Minimum Requirements :

- 0 - 2 years prior work experience

- Graduate Degree

- Extra points for successful experience in co-curricular activities

Primary Responsibilities:

Community Management

Required Skills :

Extremely motivated, diplomatic, social, energetic, persuasive, humble, organized, patient and hardworking with great communication skills; good written & spoken English.

Other: Extra points for past startup experience

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