Job Title : Client Servicing Executive

Location : Saket, Delhi (on-site)

About us :

At 5C Experiential Services, we transform ordinary events into extraordinary experiences. Specializing in immersive event management, we blend creativity with meticulous planning to deliver unforgettable moments for corporate, social, and private occasions. Our dedicated team leverages cutting-edge technology and innovative concepts to craft personalized solutions that captivate and engage. From concept to execution, we ensure every detail aligns with Client vision, making Client events not just memorable but remarkable.

Responsibilities :

- Serve as the primary point of contact for clients, ensuring alignment with client vision and objectives.

- Develop project timelines, manage budgets, and ensure deliverables are met within deadlines.

- Grow Key accounts to ensure more business & maximum profitability.

- Oversee end-to-end event execution, including planning, coordination, and delivery, while managing budget and timelines.

- Develop and present compelling pitch decks and project plans in collaboration with the creative department.

- Address and resolve client inquiries, requests, and issues promptly, handling escalations with minimal Director involvement.

- Monitor client satisfaction and foster repeat business by delivering high-quality events and maintaining strong client relationships.

- Coordinate with internal teams and external vendors to ensure smooth execution of projects.

- Provide regular progress updates to company Directors and follow up on payments and feedback.

- Manage and supervise a team, ensuring efficient work processes and effective project completion.

- Stay abreast of industry trends and innovations to continuously enhance client offerings.

What we are looking for :

- Minimum of 1-3 years of experience in the Event Industry.

- Excellent interpersonal, negotiation and communication skills.

- Strong problem-solving and conflict resolution abilities.

- Ability to work independently and as part of a team.

- Good at organizing and Multitasking.

- Capable of Developing innovative events Concepts.

- Should have hands-on Experience in Corporate & Social events.