24]7.ai - Team Leader - Inside Sales (3-8 yrs)
- Responsible of all the agents to ensure that the customer experience is a positive one.
- Able to manage Sales and deliver sales targets
- Associate Team Leader (ATL) is the first contact for all the agents and SMEs.
- An ATL takes care of all the agents to ensure that the customer experience is a positive one.
- Manages a team of 10-15 agents (including SMEs).
- Researches and investigates (Checks with the Client) where necessary, to gather information to respond to customer inquiries.
- Responsible for his/her team performance and contribution to the program stats.
- Identify and coach non performing agents achieve their SLAs. In the same manner, also identify potential leaders within the team and groom them accordingly.
- Mark attendance for the team, approve leaves, schedule transport and handle escalations when required.
- Can be an agent who has progressed to the level of an associate team lead.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
