TAM at Net Connect Pvt.Ltd.
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1to1help - Junior Customer Success Manager (4-6 yrs)
Title : Junior Customer Success Manager
Location : Bangalore
Experience Required : 2+ Years in Account and Relationship Management roles
- B2B Experience is a must
- Working with HR community and experience in wellness/recruitment/travel solutions is a good to have skill
Job Responsibility:
- At 1to1help we define customer success basis follow focus areas.
- Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
- As a customer successmanager,you will be the custodian of a portfolio of sponsors (Accounts) and will be responsible to own the P&L, Impact and Retention of that portfolio
- Ensure 20-30% growth in revenue within the portfolio(Cross-sell, upsell)
- Ensure 98% Renewal of revenue in the portfolio
- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics
- Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts
- Create case studies and referral sponsors from your portfolio-which can impact indirect brand and sales
- Penetrate deeper into accounts/sponsors
- Co-ordinate and collaborate and ensure customer deliver and customer success
Adhere and drive automation and process driven customer delivery
- We think how you do something is as important as what you dohence :
- Ensure processes are followed key indices are met
- Being organized and efficient is critical
- Being conversant with tools and digital approaches to deliver outcomes is key
- Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors
- Leverage data and provide insights and innovation
- Collaborate with various teams to ensure innovative and impactful service delivery
- Create right metrics present impact and deliver outcomes for sponsors
- Leverage data to cross sell products and innovation ideas for customers
- Provide advisory insights and program manage emotional wellbeing for the sponsors
- Be the driver of creating Psychologically Safe and Emotionally strong organizations
- Be a champion of change and transformation
- Be a quick learner
- Good communication and listening skills
- Ability to immerse in product and the domain
- Ability to be action and outcome oriented
- Team Player
Qualifications - Graduate/MBA with over 4+years- experience driving account management relationships
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