HR Manager at 1POINT1 Solutions Ltd.
Views:173 Applications:55 Rec. Actions:Recruiter Actions:0
1point1 Solutions - Manager - Customer Service Operations (5-13 yrs)
Ops MANAGER (Outbound)
- Minimum 2 year experience as Assistant Manager(on papers)
- Should have handled 80 to 150 seats
- Can manage Shrinkage / Attrition / Roster/Quality
- Should have idea about Automated Dialer predictive,preview,progressive.
- Immediate joiners with Relevant Experience will be preferred
- Should be comfortable with Flexible Hours.
- Confident,Call monitoring,coaching and feedback.
- Responsibility for delivery of the defined customer experience in every call.
- Candidate from Sales or Collection (Voice) will be preferred.
Ops Manager (Inbound)
- Handled team of 100-200+ employees.
- Optimize Resource utilization, resource planning.
- Plan metrics to achieve business objectives & customer SLAs.
- Resolve operational business issues and provide solutions within time constraints. Desired Candidate Profile - BPO Experience.
- Must be DM/Manager from last 1+ Year
- Immediate joiners will be preferred
- Should be from Inbound/Upselling (Customer Service)Background
(Immediate Joiners will be preferred)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
